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Chevrolet Warranty

New and demonstrator Chevrolet models receive a 3 year / 100,000 km warranty, whichever occurs first.*

Roadside Assistance

Chevrolet Owner’s enjoy the reassurance of a 3 year Roadside Assistance plan. So if the unexpected happens, we’re only a phone call away.

Whether it’s a flat battery, you’re out of fuel or your vehicle is immobilised, we’ll get you going with a jump start, enough fuel to get you to the nearest service station, or a taxi to get you on your way.

Benefits Description Cost Allocation

Battery


Battery
Jump start (standard 12V battery) Covered
Jump start (24V battery) – where available Covered
Battery replacement (odometer reading required / Vehicle less than 12 months’ old) Charged to HSV
Battery replacement (odometer reading required / Vehicle greater than 12 months old) Driver Expense
If specified battery unavailable: Vehicle will be towed to nearest dealer of vehicle manufacturer is covered.

Bogged Vehicle


Booged Vehicle

Extrication ON


Extrication when bogged ON a 2WD legally trafficable road (by Service Provider’s usual method).
Covered

Extrication OFF


Extrication when bogged OFF a 2WD legally trafficable road (by Service Provider’s usual method).
Driver Expense

Special Equipment


Additional costs of special equipment (winches, additional or specialised vehicles)
Covered up to $250

Excess will be Driver expense

Definitions


A public or private road designed for and is in suitable state for a two-wheel drive vehicle. Includes the road-related areas immediately adjoining the road itself, such as road shoulders, breakdown lanes, median and parking places, AND
Road in which the Service Provider has permission to use and can be accessed safely by a standard Service Provider vehicle

Caravans / Trailers


Caravans / Trailers
Towing may be arranged for caravans or trailers whilst being towed by a VEHICLE which has experienced a roadside breakdown and requires towing, as per below

Tow to Safety


Tow to a safe location where caravan / trailer does not present a hazard to other road users
Covered

Tow same destination


If vehicle requires towing, caravan / trailer towing will also be arranged to the same destination. Any subsequent tow will be driver expense.
Covered - up to $250

Excess will be Driver expense

Special Equipment


Additional costs of special equipment (winches, additional or specialised vehicles)
Driver Expense

Fuel


Fuel
Sufficient fuel to drive to nearest fuel retailer Driver Expense

Petrol / Diesel / LPG


Towing to the nearest fuel retailer
Covered

Incorrect Fuel


Where the wrong type of fuel has been put into vehicle
Driver Expense

Conditions


Quantity of fuel is determined by the attending service provider

Keys


Keys
IMPORTANT NOTE:
Replacement keys are at driver expense
Contractor attendance due to the following:
  1. Locked in keys
  2. Lost/Stolen keys
  3. Broken keys
  4. Immobiliser inoperative
Covered
A locksmith attendance can be arranged. Advise driver that there is no guarantee of a successful outcome Driver Expense
OR a Tow to the nearest Servicing Dealer Covered

Conditions


Service for lockout subject to satisfactory proof of driver ID, ownership or owner authority to drive vehicle

Definitions


Key means any device required to unlock / operate a vehicle. I.e. Includes transponders, remotes etc.

Natural Disaster


Natural Disaster
Reasonable alternative services may be arranged at Service Provider discretion. Covered

Off-Road Rescue


Off-Road Rescue
If the vehicle breakdown is off a legally trafficable road/remote area, service may be arranged at Service Provider discretion. Time delays may apply Driver Expense
Additional costs of special equipment (winches, additional or specialised vehicles Driver Expense

Remote Areas

Any breakdown which occurs in a remote area is entitled to service, however delays may apply. Covered

Taxi


Taxi
If vehicle is where a taxi service is present and / or available and towing is required, a single one-way taxi service can be arranged. Covered – up to $55 (inc GST)
Subsequent taxi service may be arranged Driver Expense

Towing – Country


Towing - Country
IMPORTANT NOTE:
Service provider towing contractors must ensure a dealer representative signs for all tows delivered to a servicing dealer

Towing for Passenger Vehicles


In order of preference:
  1. Closest authorised HSV servicing dealer
  2. Nearest club facility; at the request of HSV, Assist is authorised to provide emergency repairs to minimise disruption to the driver, if repairs can be completed within one hour and at a cost of less than $500 (inc GST). The cost of repairs will be on charged to HSV. If repairs cannot be completed the vehicle is to be towed at Assist expense to the nearest HSV authorised dealer.
Covered – up to 100km from breakdown location.

Additional Benefits


For out of hours, tow to nearest Service Provider facility first, then tow to as per numbered preferences above at next availability
See Country Towing benefits
Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehicles) Covered – up to $250

Towing – Metro


Towing - Metro
IMPORTANT NOTE:
Service provider towing contractors must ensure a dealer representative signs for all tows delivered to a servicing dealer

Towing for Passenger Vehicles


In order of preference:
  1. Closest authorised HSV servicing dealer
  2. Nearest club facility; at the request of HSV, Assist is authorised to provide emergency repairs to minimise disruption to the driver, if repairs can be completed within one hour and at a cost of less than $500 (inc GST). The cost of repairs will be on charged to HSV. If repairs cannot be completed the vehicle is to be towed at Assist expense to the nearest HSV authorised dealer.
Covered – up to 50km from breakdown location.

Additional Benefits


For out of hours, tow to nearest service provider facility first, then tow to as per numbered preferences above at next availability
See Metro towing benefits
Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehicles) Covered – up to $250

Unattended or Unlocated Vehicles


Unattended or Unlocated Vehicles
Service will not be provided Covered (callout charge only)
If a subsequent related call is received, service is to be arranged. As a result of the vehicle previously being unattended or unlocated, drivers are to be charged for the subsequent callout Driver Expense

Wheels & Tyres


Wheels & Tyres

Tyre Replacement


Replace a damaged tyre / wheel with a serviceable, roadworthy and compatible spare
Covered

Towing


Where the vehicle has a tyre repair kit (gel sealant and inflation pack) in lieu of a spare tyre, but the repair kit is not suitable to affect a temporary repair, towing to the nearest tyre repairer or dealer may be arranged
Covered
If repair is not possible (due to incompatible / unserviceable / unavailable spare, or unavailable / unmaintained gel repair kit, inability to remove locking nuts or where multiple wheels require changing) or multiple tyres tow to the nearest tyre repairer as per towing benefits As per Towing Benefits

Medical Repatriation

Should the Driver or any passenger become ill or injured while driving 100 kms away from the registered home address Limit $5500 (inc GST) per claim

Personal Incident Management



Eligible Customers must be over 100km from home

Limit - $1100 (inc GST) per claim

Accommodation


Conditions
  • When an eligible incident has occurred overnight accommodation may be provided subject to availability.
3 nights @ $132 per night (inc GST)

Car Hire


Conditions
  • Where available, car hire is to be similar to customer’s vehicle
  • Car rental benefits cover daily rental fee only. Surplus can be used to cover excess KMs. Benefit excludes: fuel, insurance, tax and/or stamp duty charges or relocation fees
5 days @ $110 per day (inc GST)

Accommodation and Car Hire

3 nights @ $132 per night (inc. GST) and 3 days’ hire car @ $110 per day (inc. GST)

Alternative Transport


Conditions
  • Alternative transport to anywhere within Australia to owner/drivers choice of destination when the vehicle is unable to be repaired within 3 days, or when the driver requires return transport to retrieve the fixed vehicle

Vehicle Recovery to the designated location


Conditions
  • If the repair is likely to take more than 1 day the vehicle can be recovered to a dealer close to the driver’s home address or dealer at their intended destination anywhere in Australia for repair, at the driver’s request
OR
  • Once the vehicle has been repaired, the vehicle can be recovered to any location nationally at the request of the driver or dealer
OR
  • Return transport for one person to retrieve the repaired vehicle will be provided. Refer to Alternative transport PIM benefit